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Moran Consulting, Inc. brings you four powerful customer service training programs that may be customized to meet your specific needs. The programs are available with tools for you to deliver the training in-house. We offer free support to assure your training program is a success!

Service Essentials™ programs are ideal for businesses that want their people to serve at a higher level and create more loyalty in the marketplace.

Of the customers that you lose, 69% don’t return because of bad service. Service Essentials™ for Everyone gives your people necessary skills to delight customers.


Recent research says most people don’t leave organizations; they leave managers or supervisors. Service Essentials™ for Managers inspires managers to inspire staff.

86% of the message your customers receive on the telephone is through tone of voice. Service Essentials™ for Telephone develops acute tone of voice and call management skills that will make a lasting positive impression on your customers.

Email is now critical to your business. Service Essentials™ for Email gives your staff and managers the skills necessary to master appropriate internal and external email communication.

The results you can expect after training your staff with these programs are:

*Get positive word-of-mouth *Bring your customers back *Increase sales *Stop losing customers *Improve your company image *Increase staff morale *Decrease turnover

All programs available in train the trainer formats
Licensing agreements available for large volume
Training services available through Moran Consulting, Inc.


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