Service Essentials™ for Everyone

Everyone in your organization touches customers. Of the customers that you lose, 69% don’t return because of bad service. Service Essentials™ for Everyone is a complete training program giving everyone in your organization the skills to delight and retain both internal and external customers.

Service Essentials™ for Managers

Recent research says most people don’t leave organizations; they leave managers or supervisors. Their ability to create an environment for customer service excellence depends upon training. Service Essentials™ for Managers provides essential behavioral and process skill building in the areas of inspiring people, managing feedback, measuring service, and recognizing excellence.

Service Essentials™ for Telephone

86% of the message your customers receive on the telephone is through the tone of voice of your service provider. 14% of that message is through the words they use. Service Essentials™ for Telephone develops acute tone of voice skills for your service providers. In addition, they will master techniques in managing the call, asking callers to hold, transferring calls, and taking messages. Anyone in your organization providing service on the phone, internally or externally, will benefit from this program.

Service Essentials™ for Email

Email is now critical to your business. Service Essentials™ for Email gives your staff and managers the skills necessary to master appropriate internal and external email communication.