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1.
Generate a Spirit of Service! |
- Encourage
laughter, humor, warm greetings, smiles, and compliments
- Demonstrate
belief in people through positive words of encouragement
- Casually
visit with staff seeking their input
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2.
Build Trust! |
- Demonstrate
flexibility and interest in the personal situations of
employees
- Share
information about the organization that makes people feel a
part of things
- Work
with the people on the front line to better understand what
they do
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3.
Develop People! |
- Provide
timely feedback through effective coaching
- Adapt
communication based on the needs of the employee
- Take
a special interest in the individual growth of yourself and
your people
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4.
Lead by Example! |
- Practice
the behaviors expected of the front line
- Give
direction in a respectful manner
- Listen
and respond to feedback from staff with respect
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5.
Stay Focused on Customer Needs! |
- Recognize
individuals for giving great customer service
- Implement
employee suggestions that will improve service
- Challenge
everyone’s actions to assure that they bring value to your
customers
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