Moran Consulting, Inc.

One disappointed customer tells 20 others about their experience. What is the cost of one lost life-time customer in your business? Such cost may add up to millions! What many organizations don’t do is give their staff and management the training they need to successfully serve customers.
Moran Consulting, Inc. brings you three powerful customer service training programs:

Of the customers that you lose, 69%don’t return because of bad service. Service Essentials™ for Everyone gives your people necessary skills to delight customers.

Recent research says most people don’t leave organizations they leave managers or supervisors. Service Essentials™ for Managers inspires managers to inspire staff.

86% of the message your customers receive on the telephone is through tone of voice. Service Essentials™ for Telephone develops acute tone of voice and call management skills that will make a lasting positive impression on your customers.

The results you can expect after training your staff with these programs are:

*Get positive word-of-mouth *Bring your customers back *Increase sales *Stop losing customers *Improve your company image *Increase staff morale *Decrease turnover

All programs available in train the trainer formats
Licensing agreements available for large volume
Training services available through Moran Consulting, Inc.

site by SPIDERtel, webmaster email .

moran consulting, inc., moran, bob moran. moran, inc., call center training; communication skills training, conflict resolution customer satisfaction. customer service - customer service classes, customer service training "customer service workshops: dealing with angry customers, employee recognition, employee training. hospitality training" - leadership development = leadership training management development (management training. motivating employees - performance management; service essential for everyone. service essentials for managers. service essentials for telephones. supervisor training, telephone skills training, telephone training ‘training programs’

MORAN CONSULTING, INC., MORAN, BOB MORAN. MORAN, INC., CALL CENTER TRAINING; COMMUNICATION SKILLS TRAINING, CONFLICT RESOLUTION CUSTOMER SATISFACTION. CUSTOMER SERVICE - CUSTOMER SERVICE CLASSES, CUSTOMER SERVICE TRAINING "CUSTOMER SERVICE WORKSHOPS: DEALING WITH ANGRY CUSTOMERS, EMPLOYEE RECOGNITION, EMPLOYEE TRAINING. HOSPITALITY TRAINING" - LEADERSHIP DEVELOPMENT = LEADERSHIP TRAINING MANAGEMENT DEVELOPMENT (MANAGEMENT TRAINING. MOTIVATING EMPLOYEES - PERFORMANCE MANAGEMENT; SERVICE ESSENTIAL FOR EVERYONE. SERVICE ESSENTIALS FOR MANAGERS. SERVICE ESSENTIALS FOR TELEPHONES. SUPERVISOR TRAINING, TELEPHONE SKILLS TRAINING, TELEPHONE TRAINING ‘TRAINING PROGRAMS’

Moran Consulting, Inc., Moran, Bob Moran. Moran, Inc., Call Center Training; Communication Skills Training, Conflict Resolution Customer Satisfaction. Customer Service - Customer Service Classes, Customer Service Training "Customer Service Workshops: Dealing With Angry Customers, Employee Recognition, Employee Training. Hospitality Training" - Leadership Development = Leadership Training Management Development (Management Training. Motivating Employees - Performance Management; Service Essential For Everyone. Service Essentials For Managers. Service Essentials For Telephones. Supervisor Training, Telephone Skills Training, Telephone Training ‘Training Programs’